Last week, McDonald’s quietly pulled the plug on AI-powered drive-thru ordering in hundreds of locations.
Why? It wasn’t working. The tech got orders wrong. It misunderstood customers. It created friction instead of value.
In a world obsessed with automation, this was a rare and refreshing act of emotional intelligence.
McDonald’s didn’t just optimize. It listened. And in doing so, it reminded us of something we too often forget:
The future of technology isn’t just faster, cheaper, or smarter.
It’s more human.
That’s exactly why I architect Human-Centric AI Frameworks to reimagine AI as a trusted partner in wellbeing, productivity, and emotional resilience. Because the future of intelligence isn’t just analytical, it must be emotionally aware.
At Tinica Walker Group, we help forward-thinking organizations design systems that perceive human needs, not just process inputs. Systems that scale with people, not over them. In boardrooms, hospitals, classrooms, and customer experiences, we’ve optimized for performance, but ignored pressure. We’ve measured outcomes, but missed the emotional cost.
It’s time to build differently – focusing on experiences, not just efficiencies.
Because the most powerful AI doesn’t replace people – it understands them!
Ready to rethink your AI strategy?
Let’s make it human-aware. → TinicaWalker.com